Practice
Complaintsprocedure.
We aim to get things right. If something falls short, we would rather hear about it directly so we can put it right quickly.
How to raise a concern
Speak to any member of the team, call 01708 398161, email info@teethbyteki.com, or write to us at 158 Balgores Lane, Gidea Park, Romford RM2 6BS.
You can raise a concern on behalf of someone else with their consent.
What happens next
We acknowledge written complaints within three working days.
We investigate and aim to provide a full written response within ten working days. If more time is needed we will explain why and keep you updated.
Our commitment
You will be treated courteously and your future care will not be affected. Complaints are recorded separately from your clinical notes and reviewed so we can improve.
If you remain unhappy
For private treatment you may contact the Dental Complaints Service. Concerns about a clinician's fitness to practise can be raised with the General Dental Council.
Concerns about the standard of care at the practice can also be raised with the Care Quality Commission.